Privacy Policy

1. Introduction

TrainBook BD ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Full name, phone number, email address
• Identification: NID or Birth Certificate number for booking purposes
• Travel Details: From/To stations, travel date, seat type preferences, number of tickets
• Payment Information: Screenshots of payment transactions (bKash/Nagad)
• Communication: Any messages or inquiries you send us via WhatsApp, email, or contact forms

3. How We Use Your Information

We use the information we collect for:

• Processing and confirming your train ticket bookings
• Verifying payment and processing refunds
• Delivering your confirmed tickets via email or SMS
• Communicating with you about your booking status
• Providing customer support and handling inquiries
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Storage & Security

• Your personal information is stored securely on our encrypted servers
• We use industry-standard security measures to protect your data
• Payment information (screenshots) is not stored on our servers; it is processed and deleted after verification
• Access to personal information is restricted to authorized personnel only
• We do not store sensitive information like payment card details

5. Information Sharing

We do NOT sell, trade, or rent your personal information. However, we may share information:

• With Bangladesh Railway for official ticket booking purposes
• With payment service providers (bKash, Nagad) for payment verification
• With law enforcement or government authorities if required by law
• As necessary to comply with legal obligations

6. Cookies & Tracking

• Our website may use cookies to improve user experience and track website usage
• You can disable cookies in your browser settings
• We use analytics tools to understand user behavior and improve our services
• No personal information is collected through cookies

7. Data Retention

• We retain booking information for at least 2 years for record-keeping purposes
• Payment screenshots are deleted after verification (typically within 7 days)
• You can request deletion of your personal information at any time
• Some information may be retained for legal or contractual purposes

8. Your Rights

You have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of promotional communications
• Request a copy of all information we hold about you

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with information, we will take steps to delete such information and terminate the child's account.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any modifications.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Phone: +880 1700 000000

WhatsApp: +880 1700 000000

Email: support@trainbookbd.com